Quality, environment and safety policies
La presente "Política de calidad" resume los objectivo principales de Alilaguna:
Garantizar la satisfacción de los clientes, anticipándonos a sus necesidades y superando sus expectativas en la medida de lo posible.
Garantizar el cumplimiento de las leyes y normativas vigentes aplicables a los servicios prestados.
Garantizar a los colaboradores un entorno de trabajo profesionalmente cualificante y colaborativo.
Garantizar una rentabilidad y sostenibilidad empresarial adecuadas.
Los objetivos mencionados se persiguen mediante:
Evaluación periódica de los factores del contexto en el que opera la empresa y de las partes interesadas y sus necesidades/expectativas. Garantizar el cumplimiento de las leyes y normativas vigentes aplicables a los servicios prestados. Garantizar una rentabilidad y sostenibilidad empresarial adecuadas. Verificación y análisis del nivel de satisfacción de los clientes. que pueden influir en la capacidad de Alilaguna para alcanzar sus objetivos.
Periodic evaluation of business processes by highlighting and documenting potential risks to be prevented and/or opportunities to be developed, with definition of improvement actions to reduce the likelihood and negative effects of risks and to develop opportunities.
Implementación del sistema de calidad empresarial y certificación de conformidad con la norma ISO 9001.
Definición y seguimiento de los objetivos de calidad relacionados con los diferentes procesos empresariales, con la participación de los colaboradores a través de actividades de sensibilización, formación y comunicación de los resultados alcanzados.
Monitoring and managing nonconformities, with a focus on customer complaints.
Verifying and analysis of customer satisfaction level.
Periodic management reviews of the quality system.
Assessment of the need for any new resources.
Definition of improvement activities and management tools to control service delivery processes.
Teamwork effort involving all staff with a view to continuous improvement in the quality of service provided to customers.
The general objectives stated in this site are analytically related to the various business processes and activities, quantified and periodically monitored by management through the periodic review and updating of the “Charter of Services” and the “Quality Objectives and Indicators”.
Environmental and occupational safety policy
Compliance with current Environmental, Occupational Safety and Health Legislation.
The reduction of the probability of occurrence of accidents and injuries.
Environmental protection, including pollution prevention.
The purchase of workplace systems, plant, and equipment such as to improve working conditions.
Checks operational methods and organizational aspects in order to safeguard the environment, the health of workers, third parties and the community in which the company operates.
Training and involvement of all workers on issues related to the environment, workplace health and safety.
Take into consideration the requests and expectations of stakeholders who interface with the company, to establish collaborative relationships and involvement.
Take into consideration all changes in internal and external factors that affect the company's operations both directly and indirectly.
Promote continuous improvement actions to protect the health and safety of workers and the environment.
The monitoring and management of nonconformities and corrective actions.
To also bring attention to climate change in order to best manage, each for his or her role, the current situation through small organizational improvements.
