FAQs
Frequently Asked Questions: navigate informed with Alilaguna
Purchase and Registration
How can I buy Alilaguna tickets?
ou can purchase tickets directly online. Go to the “Buy” section by selecting it from the menu, or go to our ticket offices or retailers throughout the urban area of Venice.
Payment methods accepted on alilaguna.it: Visa, Mastercard, American Express, Maestro, PayPal , Apple Pay, Google Pay, Bancontact, iDEAL, EPS.
What information do I need to provide for purchase?
Why do I need to provide my email?
Will my credit card information be recorded?
What should I do with the QR Code I receive?
I purchased a ticket, where can I find the QR Code to show on the transport?
I did not receive the email with the QR Code. What to do?
How can I buy Alilaguna tickets?
ou can purchase tickets directly online. Go to the “Buy” section by selecting it from the menu, or go to our ticket offices or retailers throughout the urban area of Venice.
Payment methods accepted on alilaguna.it: Visa, Mastercard, American Express, Maestro, PayPal , Apple Pay, Google Pay, Bancontact, iDEAL, EPS.
What information do I need to provide for purchase?
Why do I need to provide my email?
Will my credit card information be recorded?
What should I do with the QR Code I receive?
I purchased a ticket, where can I find the QR Code to show on the transport?
I did not receive the email with the QR Code. What to do?
How can I buy Alilaguna tickets?
ou can purchase tickets directly online. Go to the “Buy” section by selecting it from the menu, or go to our ticket offices or retailers throughout the urban area of Venice.
Payment methods accepted on alilaguna.it: Visa, Mastercard, American Express, Maestro, PayPal , Apple Pay, Google Pay, Bancontact, iDEAL, EPS.
What information do I need to provide for purchase?
Why do I need to provide my email?
Will my credit card information be recorded?
What should I do with the QR Code I receive?
I purchased a ticket, where can I find the QR Code to show on the transport?
I did not receive the email with the QR Code. What to do?
Tickets and fares
How many pieces of luggage are included in the ticket price?
Do tickets have an expiration date?
Do 24-, 48-, and 72-hour tickets include the ride to and from the airport?
Are there reduced fares for Venice Unica (Imob) card holders?
Do children pay for the regular ticket?
Can I reserve a seat?
How many pieces of luggage are included in the ticket price?
Do tickets have an expiration date?
Do 24-, 48-, and 72-hour tickets include the ride to and from the airport?
Are there reduced fares for Venice Unica (Imob) card holders?
Do children pay for the regular ticket?
Can I reserve a seat?
How many pieces of luggage are included in the ticket price?
Do tickets have an expiration date?
Do 24-, 48-, and 72-hour tickets include the ride to and from the airport?
Are there reduced fares for Venice Unica (Imob) card holders?
Do children pay for the regular ticket?
Can I reserve a seat?
Passes
How does the pass work?
What to do if my pass is stolen or lost?
What should I do if my pass is damaged?
How does the pass work?
What to do if my pass is stolen or lost?
What should I do if my pass is damaged?
How does the pass work?
What to do if my pass is stolen or lost?
What should I do if my pass is damaged?
Service and Operations
Is the Alilaguna service operated year-round?
È consentito il trasporto di animali domestici e/o biciclette?
Can I get on concessions with the Alilaguna ticket?
Is the Alilaguna service operated year-round?
È consentito il trasporto di animali domestici e/o biciclette?
Can I get on concessions with the Alilaguna ticket?
Is the Alilaguna service operated year-round?
È consentito il trasporto di animali domestici e/o biciclette?
Can I get on concessions with the Alilaguna ticket?
Assistance and Contact
What can I do if I think I have lost an item on board?
Can I request an invoice?
Where can I find more information?
What can I do if I think I have lost an item on board?
Can I request an invoice?
Where can I find more information?
What can I do if I think I have lost an item on board?
Can I request an invoice?
Where can I find more information?
If you have any other questions, please feel free to contact us!
Partners
Alilaguna S. p.A. - Registered, Operational and Administrative Offices: Isola Nuova del Tronchetto, 34, 30135 Venice, Italy
VAT No. and C.F. 02967180270 - Cap. soc. € 5.000.000 i.v. | Iscriz. Reg. delle Impr. di Venezia R.E.A.: 269222
Partners
Alilaguna S. p.A. - Registered, Operational and Administrative Offices: Isola Nuova del Tronchetto, 34, 30135 Venice, Italy
VAT No. and C.F. 02967180270 - Cap. soc. € 5.000.000 i.v. | Iscriz. Reg. delle Impr. di Venezia R.E.A.: 269222
Partners
Alilaguna S. p.A. - Registered, Operational and Administrative Offices: Isola Nuova del Tronchetto, 34, 30135 Venice, Italy
VAT No. and C.F. 02967180270 - Cap. soc. € 5.000.000 i.v. | Iscriz. Reg. delle Impr. di Venezia R.E.A.: 269222