Quality, environment and safety policies
This “Quality Policy” summarizes ALILAGUNA's primary GOALS:
Ensure customer satisfaction, possibly anticipating their needs and exceeding their expectations.
Assure compliance with mandatory laws and regulations applicable to the services provided.
Assure a professionally qualifying and collaborative work environment for employees.
Ensure adequate margins and business sustainability.
The above goals are pursued through:
Periodic assessment of the factors of the context in which the company operates and the interested parties and their needs/expectations Ensuring compliance with the mandatory laws and regulations applicable to the services provided Ensuring adequate margins and business sustainability. Verify and analyze the level of Customer Satisfaction. that may affect Alilaguna's ability to achieve its objectives.
Periodic evaluation of business processes by highlighting and documenting potential risks to be prevented and/or opportunities to be developed, with definition of improvement actions to reduce the likelihood and negative effects of risks and to develop opportunities.
Implementation of the company quality system and certification in accordance with ISO 9001.
Defining and monitoring quality objectives related to different business processes, with involvement of employees through awareness-raising activities, training and communication of achievements.
Monitoring and managing nonconformities, with a focus on customer complaints.
Verifying and analysis of customer satisfaction level.
Periodic management reviews of the quality system.
Assessment of the need for any new resources.
Definition of improvement activities and management tools to control service delivery processes.
Teamwork effort involving all staff with a view to continuous improvement in the quality of service provided to customers.
The general objectives stated in this site are analytically related to the various business processes and activities, quantified and periodically monitored by management through the periodic review and updating of the “Charter of Services” and the “Quality Objectives and Indicators”.
Environmental and occupational safety policy
Compliance with current Environmental, Occupational Safety and Health Legislation.
The reduction of the probability of occurrence of accidents and injuries.
Environmental protection, including pollution prevention.
The purchase of workplace systems, plant, and equipment such as to improve working conditions.
Checks operational methods and organizational aspects in order to safeguard the environment, the health of workers, third parties and the community in which the company operates.
Training and involvement of all workers on issues related to the environment, workplace health and safety.
Take into consideration the requests and expectations of stakeholders who interface with the company, to establish collaborative relationships and involvement.
Take into consideration all changes in internal and external factors that affect the company's operations both directly and indirectly.
Promote continuous improvement actions to protect the health and safety of workers and the environment.
The monitoring and management of nonconformities and corrective actions.
To also bring attention to climate change in order to best manage, each for his or her role, the current situation through small organizational improvements.
