PRIVACY NOTICE
Art. 13 of Regulation EU 679/2016 General Data Protection Regulation
a) Who processes your data?
Alilaguna S.p.A., with sole shareholder, with registered office in Venice, Isola Nuova del Tronchetto n. 34, c.a.p. 30135, C.F. e P.IVA 02967180270 (hereinafter the “Company”) acts as data controller of your personal data pursuant to Regulation (EU) 679/2016 General Data Protection Regulation (the “Regulation”).
b) Why do we process your data? ?
The data you provide us by fill this electronic form are required in order to answer to your request for information or to your complaint and to your report regarding the loss of personal items.
c) Consent
Your consent is not required in order to manage your request and/or report (art. 6, letter b), of the Regulation) or to pursue our legitimate interest in the correct and efficient management of our services, and protection of our rights, even before judicial authority (art. 6, letter f) of the Regulation).
d) Mandatory data and optional data
We ask you to provide all the data marked as “mandatory” as they are necessary to forward your request/complaint and allow us to handle it properly. Failure to fill out the data marked as “optional” will not have any consequences.
e) How do we handle our data?
Your data will be processed mainly electronically to handle your request/complaint and, where necessary, to reach back to you.
The data will always be processed in compliance with the legislation in force, and in any event in such a manner as to ensure their security and confidentiality and prevent their dissemination or unauthorised use, their alteration or destruction.
f) How long do we store your data?
Your data will be processed for the time required to properly handle your request/complaint and will be stored to allow us to improve our service; in particular your data will be stored for a maximum period of 10 years and will subsequently be destroyed or anonymized.
g) Processing recipients
In order to handle your request/complaint your data may come to the knowledge of the persons in charge of the processing operating our Customer Care, as well as of the companies entrusted with the management of the website, duly appointed as data processors.
The names of the External Data Processors can be requested by sending a communication to the contact details indicated below.
h) Your rights
A complete list of all the data processor can be required by notice to be sent to privacy@alilaguna.it, you may exercise at any time the rights referred to in articles 15 to 22 of the Regulation, including obtaining access to your personal data, rectifying inaccurate personal data, or deleting or limiting them, requesting to receive or transmit to another data controller your data in a structured, commonly used and machine-readable format.
i) Who can you contact to file a complaint?
If you believe that the processing relating to you violates the provisions of the Regulation, you can always lodge a complaint with the Data Protection Authority (www.garanteprivacy.it), or with the Data Protection Authority of the country where you ordinarily reside, work or, lastly, where the alleged violation occurred.
j) How can you contact the Data Protection Officer?
The Data Protection Officer can be contacted at the email address: dpo@alilaguna.it
